Authentication Guide

Creating Your Account

To create a new PharmaSync account:

• To sign up for an account, navigate to Sign Up Page.
• Provide your first name, last name, email address, and create a strong password
• Accept the Terms of Service and Privacy Policy
• Click 'Create Account' to submit your registration

Fill in your details to create a new PharmaSync account

Click to zoom

Email Verification

After registration, you'll receive a verification email to confirm your email address.

• Look for an email from PharmaSync with the subject 'Verify Your Email Address'
• Click the verification link in the email to activate your account
• You'll be redirected to the login page once verified

Click the verification link in your email to activate your account

Forgot Password

Forgot your password? Here's how to reset it:

• On the login page, click the Forgot Password? link
• Enter the email address associated with your account
• Look for a password reset email from PharmaSync
• Click the link in the email and enter a new password
• Update your password manager with the new password

Security Best Practices

Follow these best practices to protect your pharmacy data:

1. Use a Strong, Unique Password

   • Don't reuse passwords from other services
   • Use a password manager to generate and store complex passwords

2. Enable Remember Me Carefully

   • Only use on trusted, personal devices
   • Never enable on shared or public computers

3. Log Out When Done

   • Always log out when finished, especially on shared devices
   • Use keyboard shortcut: Ctrl+Shift+L (Windows) or Cmd+Shift+L (Mac)

4. Keep Email Secure

   • Your email is your primary recovery method
   • Enable two-factor authentication on your email account

5. Be Wary of Phishing

   • PharmaSync will never ask for your password via email
   • Always verify the URL before entering credentials
   • Look for https:// and the lock icon in your browser

Common Issues

Cannot Verify Email

Problem: Verification link doesn't work or says 'Link Expired'

Solutions:

• Request a new verification email from the verification page
• Check that you're clicking the most recent verification email
• Clear your browser cache and try again
• Contact support if issues persist

Cannot Log In

Problem: "Invalid email or password" error

Solutions:

• Double-check your email address for typos
• Ensure Caps Lock is off when entering password
• Use "Forgot Password" to reset if you're unsure
• Check if your account has been activated (email verified)
• Try a different browser or clear cache

Account Locked

Problem: "Account has been locked" message

Reason: Accounts are temporarily locked after 5 failed login attempts within 15 minutes.

Solution:

• Wait 30 minutes and try again
• Use "Forgot Password" to reset your password
• Contact support if you suspect unauthorized access